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Policies

Welcome to www.silviagattin.com. By accessing this website you agree to these terms and conditions. If you do not agree to them, you must stop using this website immediately. The website is provided solely for your personal use. You may not use it for any commercial purpose. The following policies apply to your use of the silviagattin.com website and to any and all orders you place for goods available through this website (including our agreement to sell you such goods if we accept your order).
 
1) Goods
Every care has been taken to ensure that the photographic representation, description and specification of each product are accurate. The reproduction of colours is a close representation of the actual goods, however slight variations may occur.
 
2) Acceptance of your order
2.1) You can place an order online by following the instructions, as they appear onscreen. However, the display of any item on our website is not an offer to sell and silviagattin.com shall be under no obligation to supply the products ordered through the website. If you place an order, this will be your offer to purchase the items from us. We will acknowledge your order as soon as possible but will be under no obligation to supply the products ordered.
 
2.2)Non acceptance of an order may be a result of one of the following:
-The product you ordered is out of stock  (see product availability for further information)
-Your payment could not be authorized
-A pricing or product description error
-Inelegibility to place orders (crietria to set out in the Terms and Conditions)
 
3) Order cancellation, refunds & exchange
3.1) We regret that for reasons of hygiene, we are unable to refund or exchange earrings.
 
3.2) If you are not completely satisfied with your product, we will gladly exchange or refund it. Please return the item to us in perfect condition within 14 days of receipt. If you want to exchange or return any item you will have to cover the shipping costs associated to the exchange or return.
 
3.3) You must notify us online before you returning an item purchased online. Please send an email to office@silviagattin.com with the subject “Return” and include your full name, transaction ID and the reason for your return in the body of the email. We will then get back to you within 24 hours. Please repack the item in the same condition it was in when received it and include your full name, transaction ID and whether you would like a refund or an exchange on the refund sheet delivered with the item. If opting for an exchange, please clearly indicate which item you would like as your exchange. You then need to return the package to a Post Office counter. Remember to obtain and keep a certificate of postage from the Post Office since this will serve as proof of delivery.
 
Please ensure you read all sizing/wash care information carefully before making your purchase – do not hesitate to contact us should you require any additional information.
 
4) Payment methods
We gladly accept Visa, MasterCard, American Express, Discover, or regular payments through PayPal. You are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.
 
5) Pricing policy
5.1) All prices shown on the website are in EUR and are inclusive of 20% VAT, where applicable. Prices may change and offers may be withdrawn at any time.
 
5.2) Although we try to ensure that all our prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered we will contact you as soon as possible. You will then have the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we may treat your order in respect of the incorrectly priced item as cancelled.
 
6) Product availability / Information
We feature products on our website that have been carefully selected for online shopping. Prices of products may change from time to time. If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the e-mail address or telephone number you provided when placing your order. If we cannot contact you or receive no response to an e-mail we send to you, we will cancel the part of your order that is unavailable or incorrectly priced, and will continue to process the remaining items on your order (where applicable). All items are subject to availability.
 
7) Shipping
7.1) We ship from Austria worldwide (non EU-residents should contact us via office@silviagattin.com regarding customs duty process) within 5 business days after having placed their order and the funds have been received.
All orders are posted recorded delivery. Once your item has been dispatched, you will receive an email which includes your tracking number.
 
7.2) The following delivery charges apply:
We will charge EUR 10,00.- delivery costs per order for Austria and Germany and EUR 20,00.- delivery costs per order for the rest of the world.
 
8) The Website
8.1) We may change the silviagattin.com website and correct or update information (including product information) on it or change these policies at any time without notice.
 
8.2) silviagattin.com is only responsible for the description of products and services available through its website. We do not guarantee and are not responsible for the accuracy of any information provided on the website.
 
8.3) You may access and use the website for your personal, non-commercial use. Provided you retain all copyright and proprietary notices, you may:
– retrieve and display the content of the website on a screen
– print copies of the content for your own personal use and
– store the content in electronic form (except that you may not store it on any server or other storage device connected to a network).
 
8.4) You may not use this website or its contents:
-for commercial purposes
-for resale purposes including the systematic extraction and / or re-utilisation of any part of the contents of this website
-to interfere with our disrupt any network or website connected to this website or gain unauthorised access to other computer systems
-for any purpose that is unlawful
 
8.5) The use of this website does not give you permission to link it or to use any of the trade marks, designs, get-up and / or logos contained in it.
 
8.6)  We do not represent or warrant that the material contained in the website, any of the functions of the website and the server will operate without interruption or delay or will be error-free, free from defects, viruses or bugs or compatible with any other software or material.
 
8.7) This website and its content including all text, graphics, logos, buttons icons, images, data compilations and software used in connection with this website, is our property or that of our suppliers and is protected copyright, trade marks, database rights and other intellectual property rights.
 
8.8) This website may include links to third party web sites. You acknowledge and agree that we will not be responsible for the availability of such third party sites and will not be responsible or liable for any content or services available from such third party sites.
 
9) Security
This store uses also PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
 
10) Privacy Policy
When you place orders online, silviagattin.com collects certain personal and transactional information (e.g. name, address, e-mail address) from you. Your privacy is of utmost importance to us. Your personal details will only be used process and deliver your order, keep you in our data base and to ensure that we provide you with an excellent service.